Jamie Luong
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Activity overview
Latest activity by Jamie Luong-
Jamie Luong created an article,
Setting chronograph hands to 0
When using your chronograph function you will notice that the hands do not re-set to 0 when you press the re-set button. This is common after replacing the batteries. To calibrate the sub-dials, we...
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Jamie Luong created an article,
How can I get service my watch if my warranty has expired?
We, of course are committed to servicing your watch even after your warranty has expired. Please contact our Customer Service page here for a quote. Make sure to describe the problem in as much det...
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Jamie Luong created an article,
What should I do if I need a new battery?
You can change your battery at any reputable watch maker. We recommend that you do not change a battery where they cannot check for water resistance after opening the back of the watch. Some watch ...
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Jamie Luong created an article,
How do I get a new link, pin, or buckle?
Contact us with your specific need by choosing your location through the contact us form on this site or phone us on: +1(866) 631-0342.
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Jamie Luong created an article,
How can I replace my strap?
Please contact us at: service@torgoen.com, or phone us on: +1(866) 631-0342. Tell us which strap you need and for which model watch. You may also want to purchase a different color or material. We ...
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Jamie Luong created an article,
What should I do if my watch needs repairing or servicing?
For repairs and service please visit this page for detailed instructions.
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Jamie Luong created an article,
Do you ship internationally? If so, which countries do you ship to?
Yes! For international shipping, we partner with Global-e, a trusted global ecommerce vendor that allows us to provide the best possible user experience to our international customers. Please use...
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Jamie Luong created an article,
Will I be charged VAT or Tax and Customs duties?
We do not include customs and VAT charges in our pricing calculation and take no responsibility for customs duties and/or VAT charged for any shipment. We are currently working on establishing a sh...
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Jamie Luong created an article,
How long will it take for my order to be delivered?
All orders received by noon Eastern Standard Time on a business day, will ship the same day. Orders received after noon will be shipped the following business day. Occasionally, orders will leave t...
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Jamie Luong created an article,
What are shipping costs?
USA AND CANADA We currently offer free ground shipping throughout the USA and Canada. There is an additional charge to Alaska and Hawaii. We also offer second day air or next day air (overnight) sh...